Module 1: Introduction to ServiceNow & ITSM
→ What is ServiceNow? Understanding IT Service Management
→ Overview of ServiceNow UI & Navigation
→ Introduction to Incident, Problem, and Change Management
Module 2: ServiceNow Administration & Configuration
→ Creating Users, Roles & Groups
→ Managing Business Rules, UI Policies & Client Scripts
→ Customizing Forms & Fields
Module 3: Service Catalog & Workflow Automation
→ Building Service Requests & Approval Workflows
→ Automating Business Processes with Flow Designer
→ Scripting with JavaScript & Glide API
Module 4: ServiceNow Integration & Development
→ REST & SOAP API Integration
→ Creating & Managing Applications in ServiceNow
→ Data Import & Export Strategies
Module 5: Reporting, Dashboards & Performance Analytics
→ Building Custom Reports & Dashboards
→ Performance Analytics for Business Intelligence
→ ServiceNow Best Practices & Security Compliance
Module 6: Hands-On Capstone Project
→ Develop & Deploy a Custom IT Service Management Solution
→ Automate Ticketing & Approval Processes
→ Integrate ServiceNow with External Systems
